TERMS OF SALE

BACKGROUND:

Please read these Terms of Sale carefully before booking a service with Us. These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which services/goods are sold by Us to consumers through this website, www.puretranquil.com (“Our Site”).

These Terms of Sale explain who We are, how Our services/Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

You will be required to read and accept these Terms of Sale when ordering service/Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order services/Goods through Our site. These Terms of Sale, as well as all Contracts, are in the English language only.

The following documents may also apply to your use of Our Site:

• Our Website Terms of Use, available at the footer of our Homepage, apply to your use of Our Site. These terms are also referred to below in Parts 3 and 4.
• Our Privacy Policy, available at the footer of our Homepage. This is also referred to below in Part 22.
• Our Cookie Policy, available at the footer of our Homepage. This is also referred to below in Part 22.
• Our Acceptable Usage Policy, available within our Website Terms of Use document. This is also referred to below in Part 3.

1. Definitions and Interpretation
   1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

2. Unless the context otherwise requires, each reference in these Ts&Cs means:
   1. “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
   2. a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
   3. a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
3. Information About Us
   1. Our Site is operated by Pure Tranquil Beauty Our main trading address is from a private residential address and via this Website.
   2. We are a Home based beauty and massage clinic.
   3. How to Contact Us
   4. To contact Us with general questions or complaints by email, please email Us or use our Contact Us form.
   5. To contact Us about the Goods or your Order by email, please email Us at info@puretranquil.com
   6. Use of Our Contact Tools is subject to Part 3 of Our Terms of Use, available at and Our Acceptable Usage Policy, available at the footer of our Website.
4. Access to Our Site and Use of Our Site
   1. Access to Our Site is free of charge, however you do need to be over 18 to purchase products. Should it come to light that the person who has used our site is not over 18 orders will be cancelled and payments refunded.
   2. It is your responsibility to make the arrangements necessary in order to access Our Site and order any of our Goods.
   3. Use of Our Site is subject to Our Website Terms of Use, available at the footer of Our Homepage. Please ensure that you have read them carefully, that you understand them, and that you agree to them.
5. Changes to these Terms of Sale
   1. We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If the changes are likely to affect your Order, We will inform you in advance by email and you may contact Us to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
   2. If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
6. Business Customers

These Terms of Sale do not apply to customers purchasing Goods in the course of business. They are intended for individual Consumer purchases. If you are a business customer, please consult us regarding Business Terms of Sale.

1. Please note:
2. Images of services/Goods are for illustrative purposes only.
3. Pricing
4. We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. All pricing information is reviewed and updated regularly. Changes in price will not affect any bookings that you have already placed.
5. All prices are checked before We accept your booking Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing.
6. Your Account, Order and How a Contract with us is Formed
   1. In order to purchase, you may require an account with Us. Our Site will guide you through the process. You must be 18 years of age to open an account or do so with your Parent or Guardian’s consent and supervision.
   2. Please note, the account is personal to you and should be kept safe with a strong password. We shall not accept any liability, for any misuse with or without your permission.
   3. Your Account is free of charge to open and you may close it at any time. Please note, that we reserve the right to delete any unused or dormant accounts after 12 months, and you may lose the data that was associated with it. Your Account shall also be governed by Our Acceptable Use Policy, which appears in our Website Terms of Use available from the footer of our Homepage.
   4. Our Site will assist you through the ordering process. Before completing your Order you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it. If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible.
   5. Where any information is required from you, it will be stated on Our Site, either in the product description/s or during the order process, as applicable.

10.5.1 If We cannot process your booking Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you.

10.5.2 If you do not provide the required information within a reasonable period of Us asking for it, or if we consider the information inaccurate or incomplete, We may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result.

6. No part of Our Site constitutes a contractual offer capable of acceptance. Your booking Order merely constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you a booking Confirmation by email. Only once we have sent you a Confirmation will there be a legally binding Contract between Us and you for the sale and supply of the service/Goods.

Card Payment via our nominated and approved payment processing provider Stripe.

3. If you believe that We have charged you an incorrect amount, please contact Us as soon as possible to let Us know.
4. Refunds
   1. Any refunds due to you will be made using the same method used by you when paying for the Goods.
   2. All refunds due to you will be made as soon as possible and within 10 working days.
5. Complaints and Feedback
   1. We always welcome feedback from Our customers and, whilst We always use reasonable efforts to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
   2. If you wish to complain about any aspect of your dealings with Us, please contact Us using the contact details provided above.
   3.  
6. How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy and Our Cookie Policy, available from the footer of our Homepage.

22. What Happens if We Transfer this Agreement to Another Party

We may transfer (assign) Our obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if We sell Our business). If this Occurs, We will inform you in writing. We will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.

23. Other Important Terms
    1. You may not transfer (assign) your obligations and rights under these Terms of Sale without Our express written permission. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way.
    2. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from these Terms of Sale. The remainder of these Terms of Sale shall continue to be valid and enforceable.
    3. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
24. Law and Jurisdiction
    1. These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English Law.
    2. If you are a Consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.
    3. If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England.